DELIVERY, SHIPPING & RETURNS POLICY

Hitech Cameroon SARL | Last Updated: 31 October 2026

1. Introduction

At Hitech Cameroon, we are committed to ensuring that customers receive their orders safely and conveniently. This policy explains our delivery arrangements, order processing procedures, returns, exchanges and refund conditions.

2. Order Processing

Orders are processed after confirmation and verification of payment or agreed payment arrangements. Customers may be contacted to confirm product availability, delivery details and other relevant information before dispatch. Some products may require additional preparation, installation or sourcing time.

3. Delivery Locations

Hitech Cameroon provides delivery services within Cameroon, subject to location, product availability and logistics arrangements. Delivery may be available to Yaoundé, Douala, Buea, Bamenda, Garoua and other towns and regions across Cameroon. International delivery may be arranged subject to product availability, shipping arrangements and applicable customs requirements.

4. Delivery Timeframes

Estimated delivery times depend on the customer’s location, product availability and transportation arrangements. Local deliveries, regional deliveries and international orders will follow timeframes communicated during order confirmation. International orders are subject to shipping schedules and customs clearance. Delivery timelines are estimates and may be affected by circumstances beyond our control.

5. Delivery Charges

Delivery fees are determined by factors such as customer location, product size and weight, transportation requirements, installation requirements and special handling arrangements. Applicable delivery charges will be communicated to customers before order confirmation.

6. Receiving Your Order

Customers are encouraged to inspect their products upon delivery. Any visible damage, missing items or discrepancies should be reported to our customer service team as soon as possible. Customers may be required to provide photographs, videos, invoices or other supporting documentation.

7. Returns and Exchanges

Customers may request a return or exchange where the product delivered is different from the product ordered; the product arrives damaged; the product has a verified manufacturing defect; the product is incomplete or missing essential components; or the product does not conform to the confirmed order description. Return requests should be submitted within the return period communicated for the product, preferably within seven (7) calendar days of delivery. This seven-day period is a proposed standard and must be confirmed against Hitech’s actual operational policy and applicable consumer protection requirements before publication.

8. Conditions for Returns

Returned products should, where reasonably possible, be accompanied by proof of purchase; include original accessories and components; be returned with original packaging; and show no signs of unauthorized modification or misuse. These conditions do not limit any mandatory consumer rights under applicable law.

9. Non-Returnable Products

Certain products may be excluded from voluntary returns, including products damaged through customer misuse; products physically altered or modified after delivery; customized or specially ordered products; and products with damaged security seals where applicable. Faulty, defective or incorrectly supplied products will be handled in accordance with applicable consumer protection obligations.

10. Refunds

Where a refund is approved, it will be processed through an agreed payment method. The processing period will depend on the payment provider and transaction method. Where possible, refunds will be made using the original payment method.

11. Installation Services

For products requiring installation, including Starlink equipment, networking devices and fibre optic solutions, installation charges may be separate from the product purchase price. Customers will be informed of applicable installation costs before work begins.

12. Delivery Delays

Hitech Cameroon will make reasonable efforts to communicate significant delivery delays. We shall not be held responsible for delays caused by events outside our reasonable control, subject to applicable law and any rights available to the customer.

13. Contact Us

For delivery, return or refund enquiries, contact Hitech Cameroon SARL.